Terms & Shipping Policy

1. GENERAL TERMS

Peter Mustonen OÜ’s web shop (www.petermustonen.com) is a marketplace operated by the company Peter Mustonen OÜ (VAT no. EE101928874), through which the company sells products to private and business customers. These terms and conditions apply to the commercial relationship between Peter Mustonen OÜ and its customers. Peter Mustonen OÜ reserves the right to make changes to these terms and conditions. These terms and conditions were last updated on 02 September 2025.

2. ORDERING

You can order products from the web shop using the shopping cart function of the site or by sending a free-form order by email (sales@petermustonen.com). When placing an order, the customer is obliged to provide the seller with his contact information, which include at least her name, address, telephone number and e-mail address. In addition, the name and business ID of the company will be collected from the business customer. This information is used to deliver the order and manage the customer relationship and is stored in Peter Mustonen OÜ’s customer register.

3. PRICES

Most of the items for sales are second-hand antique products subject to marginal tax. Prices of the new products include the Estonian VAT. The prices of the items do not include delivery costs, which will be charged separately. Peter Mustonen OÜ reserves the right to price changes.

4. PAYMENT METHODS

Purchases ordered through the online shop can be paid by bank transfer or credit card. A separate invoice will be sent for email orders. Electronic invoicing is available for institutional and business customers.

5. DELIVERY

Orders are delivered mostly in the most economical way by using the common delivery companies as Posti, Matkahuolto, UPS, Postnord and GLS depending on the delivery country and the size of the parcel. Delivery times vary depending on the receiving country. The customer will be informed by email about the progress of the order. Peter Mustonen OÜ is not responsible for delays caused by unforeseen changes. Peter Mustonen OÜ also reserves the right not to deliver the order in case of a price error in the product information (e.g. the product has no price at all), or if the product is no longer available. Products can also be picked up from our warehouse in Estonia or Finland by separate agreement.

6. RETURN POLICY

The customer has the right to return the product ordered from the web shop in the same condition within 14 days of receipt of the product. To return the product, the customer is requested to contact the customer service (sales@petermustonen.com) for the necessary instructions. The customer is responsible for the shipping costs related to the return. Peter Mustonen OÜ will refund the price of the returned product to the customer upon receipt of the product.

7. COMPLAINTS

The customer has the right to complain about a defect in the goods purchased from Peter Mustonen OÜ’s web shop. Complaints will be dealt with in writing. An informal complaint can be sent to Peter Mustonen OÜ’s customer service by email (sales@petermsutonen.com).